Privacy Policy
This Privacy Policy describes how Notheknown (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from notheknown.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including IP address, web browser, time zone, cookie data, pages and products viewed, and how you interact with the Site. When you make a purchase, we collect your name, billing and shipping address, payment information (processed securely by third parties), email address, and phone number (if provided). We may also collect information if you contact us for customer support.
HOW WE USE YOUR INFORMATION
We use your Personal Information to process and fulfill your orders, manage payments and deliveries, communicate with you about your order, provide customer support, prevent fraud and ensure security, improve and optimize our website, and send marketing communications only where you have given your consent.
SHARING YOUR INFORMATION
We only share your data with trusted third parties necessary to operate our business, including Shopify (store platform), payment providers (secure payments), and shipping carriers (delivery services). We may also share your information where required to comply with legal obligations.
LEGAL BASIS (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on contract performance (to fulfill your order), legal obligations (such as accounting and invoicing), legitimate interests (such as fraud prevention and site improvement), and your consent (for marketing and tracking where required).
DATA RETENTION
We retain your personal data only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.
INTERNATIONAL DATA TRANSFERS
Your data may be processed within the European Union and transferred outside the EU (for example to the United States or Canada). These transfers are carried out in accordance with GDPR safeguards to ensure adequate protection.
COOKIES
We use cookies and similar technologies to ensure proper functionality of the Site, improve your browsing experience, and analyze traffic and performance. Where required by law, we will request your consent before using non-essential cookies. You can manage cookies through your browser settings.
ADVERTISING AND TRACKING TECHNOLOGIES
We may use third-party tracking technologies such as pixels, tags, and similar tools to measure the effectiveness of our advertising and understand how users interact with our website, including pages visited, products viewed, and actions taken. These technologies may also be used to deliver relevant advertisements on third-party platforms and improve our marketing performance. Where required by law, such technologies are activated only after you have given your consent through our cookie banner, and you may accept or reject non-essential cookies at any time. We may work with third-party partners who may process your personal information in accordance with their own privacy policies.
YOUR RIGHTS (EU)
If you are located in the European Union (including Italy), you have the right to access your personal data, request correction, request deletion, restrict or object to processing, and request data portability. To exercise your rights, contact us at notheknown@gmail.com. You also have the right to lodge a complaint with your local data protection authority, such as the "Garante per la Protezione dei Dati Personali"
CHANGES
We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements.
FOR ANY QUESTIONS, PLEASE VISIT OUR CONTACT PAGE.