Shipping
SHIPPING INFORMATION
All orders are processed and shipped from Italy. We currently ship within Italy and the European Union. Shipping costs are calculated at checkout based on your location. Orders are typically processed within 1–5 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times may vary depending on the destination and courier.
SHIPPING RESPONSIBILITY
Once your order has been handed to the shipping carrier, delivery times are outside our control. However, if your package is lost, damaged, or incorrect, please contact us and we will assist you. Please ensure that your shipping details are correct before completing your order.
ORDER CHANGES
If you need to modify your order, including address or product details, contact us as soon as possible. Once the order has been processed or shipped, changes are no longer possible.
UNDELIVERABLE OR UNCLAIMED PACKAGES
If a package is returned due to incorrect address, failed delivery attempts, or being unclaimed, we will issue a refund excluding the original shipping cost and any return fees charged to us. To receive the items again, a new order must be placed.
RETURNS
We offer a 30-day return policy from the date of delivery. To be eligible, items must be unworn, unused, unwashed, with original tags and packaging, and accompanied by proof of purchase. To start a return, contact us at notheknown@gmail.com before sending the item.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a tracked shipping service, as we are not responsible for items lost during return shipping.
EXCHANGES
We do not offer direct exchanges. If you need a different size or item, return the original product and place a new order.
REFUNDS
Once your return is received and inspected, we will notify you. If approved, refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective, damaged, or incorrect item, contact us immediately. In such cases, we will offer a replacement or full refund at no additional cost.
LEGAL WARRANTY (EUROPEAN UNION)
All products are covered by a 24-month legal warranty for lack of conformity under EU consumer law. This includes manufacturing defects such as faulty stitching, broken components, defective materials, or items not matching their description. This warranty does not cover normal wear and tear or damage caused by improper use, washing, or handling. In case of a defect, you are entitled to a repair, replacement, or refund in accordance with applicable laws.
NON-RETURNABLE ITEMS
For hygiene reasons, certain items such as underwear, socks, or similar products cannot be returned if used or opened. Personalized or custom items are also non-refundable.
EUROPEAN UNION – RIGHT OF WITHDRAWAL
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason and without justification. You are entitled to a full refund including standard shipping costs. Return shipping costs remain your responsibility unless the item is defective.
FOR ANY QUESTIONS, PLEASE VISIT OUR CONTACT PAGE.